Frequently Asked Questions
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Bridal Suite
What Amenities are Included In The Bridal Suite?
Your bridal suite has it own private shower, bathroom and makeup area.
It is recommend that you bring your own towels and accessories.
Can I Organise Catering In The Bridal Suite?
Your bridal suite includes a stocked mini fridge with bottles of water and soft drinks for your convenience on the day. Any additional food can be organised with your coordinator directly prior to your event.
How Do I Access The Bridal Suite On The Day?
Our bridal suites are programmed with KISI.
The coordination team will issue your KISI instructions and login details on the week of your event.
What Time Can I Access The Bridal Suite?
Your earliest access time to your bridal suite is 2 hours prior to event.
If you would like early access, please speak to your coordinator.
Is There A Venue Hire Fee For The Bridal Suite?
Venue hire is complimentary with your Bridal Suite.
Where Is Our Bridal Suite Located?
The Ruby, Emerald and Sapphire Bridal Suites are located on Level 4 and the Sky Bridal Suite is located on Level 5.
Venue Capacity and Event Confirmation
When can I drop off my wedding items?
Your wedding drop-off is on Wednesday, please speak with your coordinator to schedule a time.
What are the measurements for your goods lift?
H – 2300mm x L – 1500mm
Maximum weight – Approximately 1600kg
How long do we have ballroom hire on our wedding day?
You will be allocated 5 hours for your ballroom hire. Please speak with your Event Coordinator if you would like early access.
What is the measurement for your cake table?
All ballrooms: L – 900mm | W – 900mm | H – 760mm
How Can Our Suppliers Bump In And Out Of Your Venue?
For large trucks, there is a loading dock with a goods lift accessibility via 55 Kitchener Parade, Bankstown 2200. For smaller vehicles, you can park at our underground parking that also has access to the goods lift. Please note our lifts are owned by centre management.
The HIGHLINE Venue is not responsible for any faults or malfunctions.
Can our suppliers bump in early and bump out the following day?
Suppliers can bump in from 11:00am on the day. Bump out must be scheduled from midnight. Late bump out and late collection fees will apply.
Suppliers can bump in from 11 am on the day. They must come back at the conclusion of your event to bump out. Late bump out fees apply.
Is The Bridal table included in your minimum tables?
Your bridal table is included in your table count. All our platters are portioned for 10 people.
For smaller bridal parties, your additional servings can be distributed accordingly.
This applies to our Asian banquet only. For smaller bridal parties, your additional servings can be distributed accordingly.
This applies to our Asian banquet only.
What Is The Maximum Capacity For Our Round Table Sitting?
The maximum is 12 per table for Western banquet seating and maximum of 11 per table for Asian banquet seating.
Will Our Guests Need To Pay For Parking On The Evening?
Parking is complimentary for you and your guests on the night. From 10:00pm, the carpark boom gates will stay open and your guests can exit without any ticket validation or payment.
Bump In and Bump Out
Styling
When can I drop off my wedding items?
Your wedding drop-off is on Wednesday, please speak with your coordinator to schedule a time.
What do your complimentary candelabras look like?
Do You Offer A Wedding Coordinator Or Event Planning Services?
Yes, our team of Event Coordinators will assist with planning meetings, operational & kitchen liaison, floor-plans and running schedule. * All additional and external elements with third party suppliers are to be managed and arranged by client.
Do You Have an in-house styling team?
Our Styled by HIGHLINE team is a one-stop-shop styling and extras service takes care of every detail, from breath taking fresh and faux floral arrangements to ceiling installations, photo booths, fireworks, lion dancing, gelato carts, bubble tea stations, magazine booths, champagne towers, dance-floor upgrades and more.
What are the measurements for your band/DJ stage?
Sapphire Ballroom, Emerald Ballroom & Ruby Ballroom: L – 3600mm | W – 2400mm | H – 610mm
Sky Ballroom: L – 4800mm | W – 2400mm | H – 450mm
What are the measurements for your bridal table?
All ballrooms: L – 7200mm | W – 1200mm | H – 765mm
What are the measurements for your bridal stage?
Ruby Ballroom: L – 8540mm | W – 2400mm | H – 610mm
Sapphire Ballroom & Emerald Ballroom: L – 9760mm | W – 2400mm | H – 610mm
Sky Ballroom: L – 8540mm | W – 2400mm | H – 450mm
What are the measurements for your dance floor?
Ruby Ballroom: 6m x 6m
Sapphire Ballroom & Emerald Ballroom: 8.4m x 8.4m
Sky Ballroom: 7.31m x 6.39m | Aisle Way – 1.82m x 7.31m
Can I hire confetti guns?
Confetti guns are allowed. Please note a cleaning fee will apply.
Can we hire champagne towers?
Champagne towers are allowed. Please note a cleaning fee will apply.
What styling decorations are prohibited in this Venue?
Open flame candles and flame-lit baubles are STRICTLY prohibited at this venue for the safety of all staff and guests. LED candles are recommended.
What styling is included in our Ballroom?
The below decorations can be utilized at no additional cost:
Audio Visual
What cable requirements are needed for your DJ/Band to plug into our In-House Sound System?
Band/DJ’s are able to plug in to our in-house audio system by providing 2x XLR 3-pin Male connectors (Left and Right Inputs) found on the wall plate.
Please refer to the below photo as reference.
What is included in our Standard Lighting package?
Our standard lighting package includes our chandeliers, down lights, wall lights and track lights. Any additional lighting needs to be organised with Showtime Productions directly.
Showtime Productions 9824 1004
Are Projectors available & what are the requirements?
Projectors need to be booked through Showtime Productions directly. You will need to bring your own laptop, HDMI cable, and the laptop must be HDMI compatible (no Macbook). Showtime Productions 9824 1004