Frequently Asked Questions
FAQ Search
Bridal Suite
What amenities are included in the bridal suite?
Your bridal suite has it own private shower, bathroom and makeup area.
It is recommend that you bring your own towels and accessories.
Can I organise catering in the bridal suite?
Your bridal suite includes a stocked mini fridge with bottles of water and soft drinks for your convenience on the day. Any additional food can be organised with your coordinator directly prior to your event.
How do I access the bridal suite on the day?
Our bridal suites are programmed with KISI.
The coordination team will issue your KISI instructions and login details on the week of your event.
When can I access the bridal suite?
Your earliest access time to your bridal suite is 2 hours prior to event for Weddings.
If you would like early access, please speak to your coordinator.
Do I need to pay for the bridal suite?
Venue hire is complimentary with your Bridal Suite for Weddings.
Charges will apply for special occassions, please speak with your Event Manager for pricing.
Where is the bridal suite located?
The Ruby, Emerald and Sapphire Bridal Suites are located on Level 4 and the Sky Bridal Suite is located on Level 5.
Venue & Facilities
Are your ballrooms wheelchair accessible?
Yes, all of our ballrooms and facilities are fully wheelchair accessible, with lifts, ramps, and accessible restrooms available.
Do you have outdoor event spaces available?
While Highline Events primarily offers luxurious indoor ballrooms, we can assist in designing outdoor-inspired themes inside our venues for a unique ambiance.
Can the ballrooms be combined for larger events?
Yes, our ballrooms feature flexible configurations that allow them to be combined for larger events. Please consult with our team to determine the best layout for your event.
What are the measurements for your goods lift?
H – 2300mm x L – 1500mm
Maximum weight – Approximately 1600kg
How long do we have ballroom hire on our wedding day?
You will be allocated 5 hours for your ballroom hire. Please speak with your Event Coordinator if you would like early access.
What is the measurement for your cake table?
All ballrooms: L – 900mm | W – 900mm | H – 760mm
Can our suppliers bump in early and bump out the following day?
Suppliers can bump in from 11:00am on the day. Bump out must be scheduled from midnight. Late bump out and late collection fees will apply.
Suppliers can bump in from 11 am on the day. They must come back at the conclusion of your event to bump out. Late bump out fees apply.
Is The Bridal table included in your minimum tables?
Your bridal table is included in your table count. All our platters are portioned for 10 people.
For smaller bridal parties, your additional servings can be distributed accordingly.
This applies to our Asian banquet only. For smaller bridal parties, your additional servings can be distributed accordingly.
This applies to our Asian banquet only.
How many guests do I add per table?
The maximum is 12 per table for Western banquet seating and maximum of 11 per table for Asian banquet seating.
Event Elements
Is seamless stage wrap available?
Yes, it costs $500
Can I order crew meals?
Yes, you can speak to your events coordinator for bookings and pricings. Up to 10 of your crew members will be served chef’s main selection along with the standard beverage package.
Can I order pre-drinks and canapes?
Yes, you can speak to your events coordinator for bookings and pricings. Chefs selection canapes served along with your included beverage package for a duration of 30 minutes prior to your guest being seated into the ballroom.
Can I extend for an additional hour?
Yes, you can speak to your events coordinator for bookings and pricings. Add an additional hour to extend your access to the private room or ballroom (latest end time midnight, earliest private room entry 3 pm).
Can I invite guests for a menu tasting?
Yes, you can invite up to 10 guests to dine in and taste your chosen menu and beverages. Date are to be provided by the coordination team 1 to 2 months prior to the event date. From $900 EX GST.
Are fireworks available?
Yes, we offer premium fireworks and dry ice displays. The package includes 4x sparkler machines on grand entry, 6x sparkler machines on waltz + dry ice, and 2x sparkler machines on cake cutting. The package costs $900 EX GST.
How can I book the pyrotechnics?
All pyrotechnics are to be booked through Highline exclusively due to insurance. No external providers permitted. Please book with your coordinator.
Are regal crystal centrepieces available?
Yes, the package includes 10x crystal centrepieces, LED taper candles, setup and pack down which costs $900 EX GST. Additional centrepieces will be charged at $90 per piece along with a setup fee. For other centrepiece styles, please contact your events manager.
Is open photobooth allowed?
Yes, we offer a photobooth package. It includes an open booth, attendant, unlimited strips printed with your decal/name, fun props and digital copies for the duration of 3 hours. The package costs $900 EX GST.
Can I extend the photobooth?
Yes, there will be an additional charge of $150 per hour.
Is magazine photobooth allowed?
Yes, we offer a photobooth package. It includes up to 4 decal changes (i.e. vogue title and couple’s name with personalised sayings) and setup and packdown. The package costs $900 EX GST.
What is included in the ceremony setup?
The setup included 20 to 50 tiffany chairs (subject to availability), trestle with table cloth for signing, suede navy cocktail chairs and gold cocktail stand, digital welcome screen, water station for guests, set-up and pack down, 90 minute duration, early access to bridal suite for bridal party to get ready.
Do you have a recommendation for lion dancing?
Yes. You can contact THQ Cabra (thqcabra@gmail.com). Recommended suppliers are subject to their availability and have separate terms and conditions. Please contact them directly for more information. For any other supplier and vendor recommendations please speak to your events manager.
Do you have a recommendation for Disc Jockey (DJ)?
Yes. You can contact DJ Nam (info@djnam.com.au). Recommended suppliers are subject to their availability and have separate terms and conditions. Please contact them directly for more information. For any other supplier and vendor recommendations please speak to your events manager.
Do you have a recommended stylist?
Yes. You can contact Styled by HIGHLINE (instyle@highlineevents.com.au). Recommended suppliers are subject to their availability and have separate terms and conditions. Please contact them directly for more information. For any other supplier and vendor recommendations please speak to your events manager.
Do you have any recommended MCs?
Yes. You can contact Joseph Dinh (info@josephdinh.com), TMT Weddings (hello@tmtwedding.com.au), Nathan Cassar (nathancassar.com.au / mc@nathancassar.com.au).
Recommended suppliers are subject to their availability and have separate terms and conditions. Please contact them directly for more information. For any other supplier and vendor recommendations please speak to your events manager.
Can we request a food tasting before finalising our menu?
Yes, we offer complimentary food tastings for confirmed bookings. Additional tastings can be arranged for an extra fee.
What do your complimentary candelabras look like?
Can we hire champagne towers?
Champagne towers are allowed. Please note a cleaning fee will apply.
Event Services & Customisation
Can we host corporate events and conferences at Highline Events?
Yes, we offer customisable setups for corporate events, including conferences, gala dinners, and award nights. AV equipment and breakout spaces are available upon request.
Do you offer themed décor packages?
Yes, we have a selection of themed décor packages available, or we can work with you to customise a theme that fits your vision.
Can we bring in live entertainment or DJs?
Absolutely! We welcome live bands, DJs, and other entertainment options. Our team can assist with stage setups and sound requirements.
Food & Beverage
Can I order pre-drinks and canapes?
Yes, you can speak to your events coordinator for bookings and pricings. Chefs selection canapes served along with your included beverage package for a duration of 30 minutes prior to your guest being seated into the ballroom.
Can I invite guests for a menu tasting?
Yes, you can invite up to 10 guests to dine in and taste your chosen menu and beverages. Date are to be provided by the coordination team 1 to 2 months prior to the event date. From $900 EX GST.
Can we request a food tasting before finalising our menu?
Yes, we offer complimentary food tastings for confirmed bookings. Additional tastings can be arranged for an extra fee.
Can we bring our own catering?
We offer a self-catering package for Weddings and special occasions. All external caterers must be gold licensed, and a kitchen access fee will apply. Please speak with your event manager for further details.
Can I bring my own alcohol?
Yes, BYO is permitted at our venue. We permit spirits to be served at our bar and no more than one spirit bottle at a table per table.
Logistics & Planning
Is wishing well provided?
Yes, but wishing well designs are subject to availability and may vary.
Do you have a recommended stylist?
Yes. You can contact Styled by HIGHLINE (instyle@highlineevents.com.au). Recommended suppliers are subject to their availability and have separate terms and conditions. Please contact them directly for more information. For any other supplier and vendor recommendations please speak to your events manager.
Is the table number customisable?
– No. Table numbers are provided on A5 acrylic clear double sided stand. Should you wish to provide your own, please speak with our friendly Coordination team for alternative arrangements.
Do you offer payment plans for event bookings?
Yes, we provide flexible payment plans to help spread out costs. Our team can discuss options that best suit your budget.
How far in advance should we book our event?
We recommend booking at least 6-12 months in advance for peak seasons, but we can accommodate last-minute bookings based on availability.
Can the ballrooms be combined for larger events?
Yes, our ballrooms feature flexible configurations that allow them to be combined for larger events. Please consult with our team to determine the best layout for your event.
When can I drop off my wedding items?
Your wedding drop-off is on Wednesday, please speak with your coordinator to schedule a time.
What are the measurements for your band/DJ stage?
Sapphire Ballroom, Emerald Ballroom & Ruby Ballroom: L – 3600mm | W – 2400mm | H – 610mm
Sky Ballroom: L – 4800mm | W – 2400mm | H – 450mm
What are the measurements for your bridal table?
All ballrooms: L – 7200mm | W – 1200mm | H – 765mm (One Bridal Table)
What are the measurements for your bridal stage?
Ruby Ballroom: L – 8540mm | W – 2400mm | H – 610mm
Sapphire Ballroom & Emerald Ballroom: L – 9760mm | W – 2400mm | H – 610mm
Sky Ballroom: L – 8540mm | W – 2400mm | H – 450mm
What are the measurements for your dancefloor?
Ruby Ballroom: 6m x 6m
Sapphire Ballroom & Emerald Ballroom: 8.4m x 8.4m
Sky Ballroom: 7.31m x 6.39m | Aisle Way – 1.82m x 7.31m
Can I hire confetti guns?
Confetti guns are allowed. Please note a cleaning fee will apply.
Can we hire champagne towers?
Champagne towers are allowed. Please note a cleaning fee will apply.
What styling decorations are prohibited in this Venue?
Open flame candles and flame-lit baubles are STRICTLY prohibited at this venue for the safety of all staff and guests. LED candles are recommended.
Parking & Venue Access
Where do our guests park?
Highline underground carpark at Little Saigon Plaza – Rear 53 Kitchener Parade, Bankstown (Corner of French Ave & Kitchener Parade)
Highline Main entrance – 462 Chapel Road, Bankstown (LG)
Loading dock – 55 Kitchener Parade, Bankstown (Goods lift straight to Level)
There are additional parking areas available in the vicinity of The HIGHLINE Venue located on Chapel Rd, Meredith Street, French Ave & Kitchener Parade.
Will my guests pay for parking?
Parking is complimentary for you and your guests on the night. From 10 pm the carpark boom gates will stay up and your guests can drive out without any validation.
Does your venue have accessible access?
Our 4 main and single lifts will take you directly to the venue from all levels of the building. Disability access is available via 462 Chapel Road, Bankstown 2200.
Supplier Details
What are the venue’s cake handling precautions?
We do not recommend moving your cake once it has been placed on the cake table. The HIGHLINE Venue is not responsible for any damages of unstable cake designs.
How can our supplier access your venue?
For large trucks, there is a loading dock with a goods lift accessibility via 55 Kitchener Parade, Bankstown 2200.
For smaller vehicles, you can park at our underground parking that also has access to gods lift. Lifts are owned by centre management. The HIGHLINE Venue is not responsible for any faults or malfunctions.
Audio Visual
What cable requirements are needed for your DJ/Band to plug into our In-House Sound System?
Band/DJ’s are able to plug in to our in-house audio system by providing 2x XLR 3-pin Male connectors (Left and Right Inputs) found on the wall plate.
Please refer to the below photo as reference.
What is included in our Standard Lighting package?
Our standard lighting package includes our chandeliers, down lights, wall lights and track lights. Any additional lighting needs to be organised with Showtime Productions directly.
Showtime Productions 9824 1004
Are Projectors available & what are the requirements?
Projectors need to be booked through Showtime Productions directly. You will need to bring your own laptop, HDMI cable, and the laptop must be HDMI compatible (no Macbook). Showtime Productions 9824 1004
Unable to find the information you’re looking for? Please reach out to our Event Coordination Team for further assistance at coordinators@highlineevents.com.au