Frequently Asked Questions
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Bridal Suite
What amenities are included in the bridal suite?
Your bridal suite has its own private shower, bathroom and make-up area. It is recommended that you bring your own towels and accessories.
Can I organise catering in the bridal suite?
Drinks from your package are available on request. Any additional food can be organised with your coordinator directly prior to your event.
How do I access the bridal suite on the day?
Our bridal suites are programmed with KISI.
The coordination team will issue your KISI instructions and login details on the week of your event.
When can I access the bridal suite?
For weddings, the earliest access time is 2 hours prior to the event.
If you require earlier access, please speak with your coordinator for availability and any fees.
Do I need to pay for the bridal suite?
For weddings, your venue hire includes complimentary use of the Bridal Suite.
Charges apply for special occasions. Please speak with your Event Manager for pricing.
Where is the bridal suite located?
The Ruby, Emerald and Sapphire Bridal Suites are located on Level 4 and the Sky Bridal Suite is located on Level 5.
Venue & Facilities
Do you have outdoor event spaces available?
While Highline Events primarily offers luxurious indoor ballrooms, we can assist in designing outdoor-inspired themes inside our venues for a unique ambiance.
Can the ballrooms be combined for larger events?
Yes, our ballrooms feature flexible configurations that allow them to be combined for larger events. Please consult with our team to determine the best layout for your event.
What are the measurements for your goods lift?
Height: 2300mm
Width: 2300mm x 1500mm
Maximum weight: approximately 1600kg
How long do we have ballroom hire on our wedding day?
Wedding ballroom hire is allocated for 5 hours. Please speak with your Event Coordinator if early access or extended hire is required.
What is the measurement for your cake table?
All ballrooms: L – 900mm | W – 900mm | H – 760mm
What are the measurements for your band/DJ stage?
Sapphire Ballroom, Emerald Ballroom & Ruby Ballroom: L – 3600mm | W – 2400mm | H – 610mm
Sky Ballroom: L – 4800mm | W – 2400mm | H – 450mm
What are the measurements for your bridal table?
All ballrooms: L – 7200mm | W – 1200mm | H – 765mm (One Bridal Table)
What are the measurements for your bridal stage?
Ruby Ballroom: L – 8540mm | W – 2400mm | H – 610mm
Sapphire Ballroom & Emerald Ballroom: L – 9760mm | W – 2400mm | H – 610mm
Sky Ballroom: L – 8540mm | W – 2400mm | H – 450mm
What are the measurements for your dancefloor?
Ruby Ballroom: 6m x 6m
Sapphire Ballroom & Emerald Ballroom: 8.4m x 8.4m
Sky Ballroom: 7.3m x 7.3m dancefloor | 2.4m x 6.1m aisleway
Event Elements
Are gloss dancefloors and stage wraps available?
Yes, this is available and can only be organised in-house. Please speak with your Event Coordinator for pricing.
Is a wishing well provided?
Yes, this is included in your wedding package. Please note, designs are subject to availability and may vary.
Are fireworks available?
Yes, we work with approved pyrotechnics partners to deliver premium fireworks and dry ice displays. Packages can be booked through the Coordination team or Styled by HIGHLINE.
Note: External pyrotechnics vendors are not permitted.
Can I extend the photobooth hire?
Yes, additional charges apply. Speak to our friendly Coordination team for more details.
What is included in the ceremony setup?
The setup includes up to 60 white Tiffany chairs, a signing table with linen, and a water station. Ceremony duration is 90 minutes, with bridal suite access 45 minutes prior to the ceremony start time. Ceremony must commence from 3:00 PM onwards, prior to the reception start time and is subject to Highline approval and availability.
Do you have a recommendation for lion dancing?
Yes, we work with THQ Cabra and bookings can be arranged with our Coordination team or Styled by HIGHLINE.
Do you have a recommended stylist?
Yes, you can contact our in-house team Styled by HIGHLINE (style@highlineevents.com.au) with your vision, references, moodboard and budget.
Do you have any recommended MCs?
MCs who regularly host events at HIGHLINE include:
Joseph Dinh, MC Hennessy, Jolley Nguyen, TMT Weddings, Nathan Cassar, Sarah Lin, Timeless Entertainment and Terrence Nguyen.
Note: Recommended suppliers are subject to their availability and have separate terms and conditions. Please contact them directly for more information. For any other supplier and vendor recommendations please speak to the Coordination team.
Is the table number customisable?
Our in-house table numbers are A5 acrylic clear double-sided stands. Should you wish to provide your own style, stands or printed inserts, you will need to set these up yourself.
Can we host corporate events and conferences at Highline Events?
Yes, we offer customisable setups for corporate events, including conferences, gala dinners, and award nights. AV equipment and breakout spaces are available upon request.
Do you offer themed décor packages?
Yes, we have a selection of themed décor packages available, or we can work with you to customise a theme that fits your vision.
Can we bring in live entertainment or DJs?
Absolutely! We welcome live bands, DJs, and other entertainment options. Please ensure you submit valid Public Liability Insurance certificates to our Coordination team.
What do your complimentary candelabras look like?
Can I use confetti?
Yes, you can use confetti or hire confetti effects (e.g. confetti rain, jets, cannons) with HIGHLINE. Please note a cleaning fee will apply.
Can we hire champagne towers?
Yes, you can contact Styled by HIGHLINE for details.
If you are arranging a champagne tower externally, this must be professionally set up (e.g. by a stylist or food vendor) and include a drip tray.
What styling decorations are prohibited in this Venue?
Open flame candles and flame-lit baubles are STRICTLY prohibited at this venue for the safety of all staff and guests. LED candles are recommended.
Food & Beverage
Do I need to order crew meals?
Yes, they are to be provided for suppliers such as your DJ, photographer, videographer and MC. We recommend speaking directly with your suppliers to confirm if they require a meal on the day, and to check if they have any specific dietary requirements.
Do we get a menu tasting and how does it work?
Yes, we do offer menu tastings. The fee is charged at your packaged rate. Alternatively, a menu tasting may have been offered as a Complimentary booking gift option. Please refer to your Event Order for terms and conditions.
For reference, menu tastings are usually hosted 1-2 months before your event to trial the seasonal ingredients. We recommend contacting the Coordination team approximately 3 months before your event for availability and details.
Can we bring our own catering?
We offer a self-catering package for Weddings and special occasions. All external caterers must be gold licensed, and a kitchen access fee will apply. Please speak with your event manager for further details.
Can I bring my own alcohol?
Yes, BYO is permitted at our venue. We permit spirits to be served at our bar and no more than one spirit bottle at a table per table.
Logistics & Planning
For Asian Banquets, is the bridal table included in our minimum table count?
Yes, the bridal table is included in your minimum table count for Asian banquets. Please note, all dishes are still portioned for 10 people.
Do you offer payment plans for event bookings?
Yes, we provide flexible payment plans to help spread out costs. Our team can discuss options that best suit your budget.
When can I drop off my wedding items?
Drop-offs are available between Wednesday-Friday during the week of your event. Please speak with your coordinator to schedule an appointment.
How can our supplier access your venue?
All suppliers must use the Goods Lift. Vehicles under 2.2m can use the underground parking. For larger vehicles, there is a Loading Dock via 55 Kitchener Parade, Bankstown 2200.
Note: Lifts are owned by Centre Management. The HIGHLINE Venue is not responsible for any faults or malfunctions.
Can our suppliers bump in early and bump out the following day?
Suppliers can bump in from 11:00am on the day. Bump out must be completed from the conclusion of your event and suppliers have approximately 1 hour to load out.
Early bump in, and late bump out and collection fees apply.
How many guests can be seated per table?
The maximum capacity is 10 people per table.
Parking & Venue Access
Where do our guests park?
HIGHLINE underground carpark at Little Saigon Plaza – Rear 53 Kitchener Parade, Bankstown (Corner of French Ave & Kitchener Parade)
There are additional parking areas available in the vicinity of The HIGHLINE Venue located on Chapel Rd, Meredith Street, French Ave & Kitchener Parade.
Will my guests pay for parking?
Parking is complimentary for you and your guests on the night. From 8:30pm the carpark boom gates will stay up and your guests can drive out without any validation.
Are your ballrooms wheelchair accessible?
Yes, all of our ballrooms and facilities are fully wheelchair accessible, with lifts, ramps, and accessible restrooms available.
Does your venue have accessible access?
Our 4 main and single lifts will take you directly to the venue from all levels of the building. Disability access is available via 462 Chapel Road, Bankstown 2200.
Audio Visual
What cable requirements are needed for your DJ/Band to plug into our In-House Sound System?
Band/DJ’s are able to plug in to our in-house audio system by providing 2x XLR 3-pin Male connectors (Left and Right Inputs) found on the wall plate.
Please refer to the below photo as reference.
What is included in our Standard Lighting package?
Our standard lighting package includes our chandeliers, down lights, wall lights and track lights. Any additional enhancements and effects can be booked with Styled by HIGHLINE.
Note: External vendors for lighting, lasers and haze effects are not permitted.
Are Projectors available & what are the requirements?
Projectors need to be booked through our coordination team at an additional cost. This includes a technician that will look after the presentation for you. You will need to provide the file on USB.
Unable to find the information you’re looking for? Please reach out to our Event Coordination Team for further assistance at coordinators@highlineevents.com.au